At Hobson Wealth, we respect the privacy of the people we deal with and we uphold high standards of privacy practice and security. This policy explains how we handle personal information and how we interact with you online.
Whenever we handle personal information, we take steps to ensure that appropriate standards of privacy practice and security are applied.
The information we collect
For most products and services it is necessary for us to collect ‘personal information’ such as your name, identity details, photo identification, contact details, transaction information and other personal details where needed (such as gender, marital status and financial information).
The information will be collected by Hobson Wealth, PO Box 4349, Shortland Street, Auckland.
We collect personal information from you if you apply for a job with us.
Why we collect personal information
We collect personal information about you to:
- open, administer and operate an account;
- provide you with quality products or services;
- consider applications and approaches you make to us;
- maintain your contact details; and
- fulfil our obligations under the applicable laws and rules such as those relating to Anti-Money Laundering and Counter-Terrorism Financing or FATCA; or as otherwise authorised by you.
Without such information, we may not be able to process your application or provide you with an appropriate level of service.
How we collect your information
We collect personal information about you directly from you – this can be in person, in documents you give us, from telephone calls, emails, competitions you enter, your access to our website or from transactions you make.
We may also collect your personal information from third parties including public sources, your adviser(s), employer (or its affiliates), agents, referrers, brokers, our related companies and service providers (including credit reporting bodies and information service providers).
How we store your information
We keep personal information in physical and electronic records, at our premises and the premises of our service providers, which may include storage on the cloud. Where this occurs, we take steps to protect personal information against misuse or loss.
We also keep records of our interactions with you (including by telephone, email and online), your transaction history and your enquiries or complaints.
How we use your information
We use personal information about you for the purpose for which it was provided to us, including to:
- provide you with the services
- administer and manage our products and services (including monitoring, auditing, and evaluating those products and services)
- model and test data (in a controlled environment)
- develop risk assessments and related analytical tools
- communicate with you and deal with or investigate any complaints or enquiries
- comply with our regulatory obligations
We may also de-identify your data for our own purposes including market research, new product development and fraud mitigation.
While we may sometimes share personal information with companies we do business with (e.g. third party providers), we do not sell personal information for marketing purposes to other organisations or allow such companies to do this.
When your information is disclosed
We may share personal information with relevant stakeholders within our organisation and:
- as required by law or regulations, such as those relating to anti-money laundering and counter-terrorism financing
- as required by a regulator
- to our service providers, who provide services in connection with our products and services or in connection with services requested by you (including custodian, executing brokers, archival, auditing, accounting, customer contact, legal, business consulting, banking, payment, delivery, data processing, data analysis, information broking, mailing, marketing, research, investigation, insurance, identity verification, brokerage, website and technology services)
- to your professional advisers with your permission
- as contained in the terms and conditions of our product or service.
In some circumstances the parties to whom we disclose personal information may operate outside of New Zealand. Where this occurs, we take steps to protect personal information against misuse or loss.
Keeping information accurate and up to date
The information will be collected by Hobson Wealth Partners Limited, PO Box 4349, Shortland Street, Auckland.
You are able to contact us at any time and ask for its correction if you feel the information we have about you is inaccurate or incomplete.
Keeping information secure
We use security procedures and technology to protect the information we hold. Access to and use of personal information within Hobson Wealth seeks to prevent misuse or unlawful disclosure of the information – this includes internal policies, auditing, training and monitoring of staff.
If other organisations provide support services, we require them to appropriately safeguard the privacy of the information provided to them.
Where the personal information we collect is no longer required, we delete the information or permanently de-identify it in accordance with relevant laws and our records management policy.
How you can access or correct your information
You can contact us to request access to or correction of your personal information. In normal circumstances we will give you full access or make the requested corrections to your information. However, there may be some legal or administrative reasons to deny these requests. If your request is denied, we will provide you with the reason why (if we can). Where we decide not to make a requested correction to your personal information and you disagree, you may ask us to make a note of your requested correction with the information.
Dealing with Hobson Wealth online
When you visit our website you will browse anonymously unless you have logged into a client portal or accessed the website from a personalised communication from us (in which case we may be able to identify you).
If you would prefer not to be identified you can delete the cookies and reconfigure the cookie preferences on your internet browser (see below).
A ‘cookie’ is a packet of information placed on a user’s computer by a website for record keeping purposes. While cookies are not considered personal information, they are generally used on sites to:
- manage advertising – when you see one of our ads on a third party website, cookies are sometimes used to collect anonymous information about the page you visit and the type of software you are using
- monitor traffic – we use anonymous information to track how people are using the Hobson Wealth site. This may include time of visit, pages visited and some system information about the type of computer you are using
You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. (Each browser is different, so check the Help menu of your browser to learn how to change your cookie preferences).
If you have any questions or complaints regarding privacy or information handling, please contact us .
Please mark communications to the attention of our Compliance Department. We will respond to let you know who will be handling your matter and when you can expect a further response.
If your concerns are not resolved to your satisfaction, you may be able to escalate your complaint to an external dispute resolution scheme or to a regulatory authority. We can provide details of the appropriate scheme/regulator for you.