In response to the COVID-19 Coronavirus threat, we have considered the Government announcement detailing the protection measures for New Zealand, and the advice provided by the Ministry of Health, along with the health and safety of our staff and clients. This means that we will be adjusting the way we service our clients to provide the best protection possible under the circumstances to clients and staff.
Our Investment Advisers will now be working remotely from home. We wish to reassure clients that all our staff have safe and secure remote access to our systems and will be able to continue to provide investment services.
We appreciate that clients will have questions regarding their investments and the markets, and our Investment Advisers are well equipped to continue those discussions. The best way to do this is by phoning or emailing our Investment Advisers and we encourage all our clients to do so.
Your adviser and adviser support are available on their usual phone number and email address. Our main phone line 0800 742 737 remains open.
What these changes mean for clients, see answers to frequently asked questions:
Contacting your adviser
Am I able to have a face to face meeting with my adviser?
- The Hobson offices will now be closed.
- If you would like to meet with your adviser, we suggest conference calling or video conferencing if suitable and where available.
Can I still trade shares like normal?
- Yes, it is business as usual, please contact your adviser, all trading of shares continues.
Am I able to access the Hobson Portfolio Service – AegisNet and Navigator online portal?
- Please login, in your usual manner, all online applications are working as normal.
During this testing time in New Zealand and globally we assure you that we are taking the situation seriously and have excellent measures in place.