In response to the COVID-19 threat and the latest move to level 2, Hobson continues to operate under the requirements of the Ministry of Health in conjunction with the health and safety of our staff and clients. Our services remain fully operational under COVID-19 Health and Safety protocols.
The Hobson offices in Auckland and Christchurch are partially reopening under level 2, while Tauranga and Wellington remain closed.
All our Investment Advisers and staff are working as normal but will continue to do so under COVID-19 restrictions which may still include working remotely. We wish to reassure clients that all our staff have safe and secure remote access to our systems and will be able to continue to provide investment services.
We appreciate that clients will have questions regarding their investments and the markets, and our Investment Advisers are well equipped to continue those discussions. The best way to do this is by phoning or emailing our Investment Advisers and we encourage all our clients to do so.
Your adviser and adviser support are available on their usual phone number and email address. Our main phone line 0800 742 737 remains open.
What these changes mean for clients, see answers to frequently asked questions:
Contacting your adviser
Am I able to have a face to face meeting with my adviser?
- Our preference is to continue with meetings via conference calling or video conferencing if suitable and where available.
- In the first instance please contact your adviser via email or phone to discuss as any face to face meetings will be under COVID-19 Health and Safety protocol
Can I still trade shares like normal?
- Yes, it is business as usual, please contact your adviser, all trading of shares continues.
Am I able to access the Hobson Portfolio Service – AegisNet and Navigator online portal?
- Please login, in your usual manner, all online applications are working as normal.
Your Investment Adviser is happy to help if you have any queries or questions.
Stay safe and kia kaha.